Return and Exchange Policy

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KING BLUE Return and Exchange Policy
Effective from 01/01/2021

This policy is applicable from the purchase date (at the store) or the delivery date (for online purchases).

• Full-priced items or promotional items (applied to the price after discount) can be returned or exchanged within 7 days. Free gifts are not applicable.
• Promotional codes are subject to the terms and conditions for returns or exchanges of promotional items.

RETURN AND EXCHANGE CONDITIONS

• Product condition: Returns or exchanges are accepted for items with manufacturing defects or unused items (with tags and labels). Exchanges for size or product changes are allowed.
• Product value:
  • For exchanges of different models or sizes: customers need to pay the price difference based on the original invoice value if applicable.
  • If the new product value at the time of exchange is higher than the original product value (based on the invoice value): the customer will pay the price difference.
  • If the new product value at the time of exchange is lower than the original product value (based on the invoice value): the customer will receive a refund for the difference.
• Return Information: Provide the buyer's phone number or the invoice for the return process.

WARRANTY POLICY

• Warranty period: 03 months from the purchase date (based on the provided invoice).
• Warranty conditions:
  • Warranty applies to defective products.
  • For manufacturing defects: King Blue will cover the return shipping costs.
  • For other reasons: The customer will bear the shipping costs.
  • Manufacturing defects must be identified before use. The returned product must show no signs of use and must still have the anti-counterfeit label from KingBlue.vn.
  • Free gifts are not covered by warranty.

RETURN LOCATIONS

• Purchased at Store and Online: Returns and exchanges can be made at the following locations:

  KING BLUE MANUFACTURING & TRADING CO., LTD - HANOI BRANCH
  Address: J03 - L01 An Phú Shop Villa, Dương Nội Urban Area, Dương Nội Ward, Hà Đông District, Hà Nội
  Phone: 0968 446 323
  Email: kingblue.hn.vn@gmail.com

  KING BLUE MANUFACTURING & TRADING CO., LTD - CENTRAL REGION BRANCH
  Address: 284/5 Lũy Bán Bích, Hòa Thạnh Ward, Tân Phú District, HCM City
  Phone: 0776 313 323
  Email: kingblue.mt@gmail.com

  KING BLUE MANUFACTURING & TRADING CO., LTD - SOUTHERN REGION BRANCH
  Address: 284/5 Lũy Bán Bích, Hòa Thạnh Ward, Tân Phú District, HCM City
  Phone: 0901 810 111
  Email: kingblue.vn@gmail.com

• Purchased at Agents: Returns and exchanges must be handled at the agent where the product was purchased.

• Purchased on E-commerce Platforms (Marketplaces): Returns are not applicable.
  Follow the return policy of the respective platform (Shopee, Lazada, Tiki, Sendo, etc.). Customers need to process returns with the platform’s shipping orders.

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