Privacy Policy

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I. Privacy Policy and Information Sharing

1. Purpose King Blue respects privacy and aims to protect your personal and payment information. The following "Privacy Policy" outlines our commitments to respecting and protecting the rights of website visitors.

2. Specific Regulations 2.1 Information Collection

• When customers make transactions or register an account with King Blue, they must provide certain necessary information. Customers voluntarily provide this information so that King Blue can assist with returns/warranties and inform them about promotions.
• Customers are responsible for ensuring that the information provided is correct and up-to-date.
• If customers wish to change the information previously provided, there are two options: meet with a sales representative at the store or call the company's Customer Service Hotline at 0901 810 111 (Southern Region) - 0776 313 323 (Central Region). Provide the old information for correction and new information for updating in the system.

2.2 Storage and Protection of Personal Information

• Customer information and interactions between customers and King Blue are stored and protected by King Blue's system.
• The information will be stored from the time it is provided by the customer and will not be lost (permanent storage).
• King Blue implements appropriate technical and security measures to prevent unauthorized access or use of customer information.

2.3 Use of Customer Information

• Only internal departments such as Marketing, Customer Care, Sales staff at stores, online sales teams, and shipping departments have access to the stored customer information.

• King Blue may use the customer-provided information for:
  • Delivery to the address provided by the customer.
  • Providing information related to products, benefits, promotions, or other communications.
  • Processing orders and providing services or information via the website https://kingblue.vn/ as requested by the customer.
  • Using information collected from cookies to improve the user experience and the quality of King Blue's services.
  • King Blue uses customers' phone numbers to create membership accounts and establish the "Loyal Customer Program," offering special benefits and privileges to loyal customers.

3. Links to Other Websites

• Customers are responsible for protecting their account information and should not provide any account or password information related to King Blue on other websites.

4. Sharing Customer Information King Blue commits not to share customer information with any other company except for companies and third parties directly involved in the delivery process. We may disclose or provide personal information in the following necessary cases:

• When required by legal authorities.
• Sharing customer information with advertising partners such as Google for remarketing based on customer behavior.
• Market research and analytical reports, which will not be shared with third parties.

5. Use of Cookies When customers use services or view content provided by King Blue, we automatically collect and store certain information in server logs. This information includes:

• Details about how customers use King Blue's services, such as search queries.
• Internet protocol addresses.
• Device error information such as faults, system activities, hardware settings, browser types, browser language, date and time of requests, and referral URLs.
• Cookies may uniquely identify the customer's browser or account.

6. Contact, Inquiries, and Assistance Whenever customers need support, please contact King Blue via the Hotline 0901 810 111 (Southern Region) - 0776 313 323 (Central Region) or Email: kingblue.vn@gmail.com or kingblue.mt@gmail.com.

II. Payment Privacy Policy

• King Blue's payment system is provided by payment gateway partners who are legally authorized to operate in Vietnam. Therefore, King Blue's payment security standards comply with the security standards of the payment gateway partners.
• Additionally, King Blue has its own security standards for payment transactions to ensure the safety of customer payment information.

For any inquiries, please contact:

Customer Service Hotline: 0901 810 111 (Southern Region) - 0776 313 323 (Central Region)

Website: kingblue.vn

Email: kingblue.vn@gmail.com and kingblue.mt@gmail.com

Zalo: 0901 810 111 (Southern Region) - 0776 313 323 (Central Region)

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